FAQs:

 

Q: Can I choose exactly what goes in the box? Trust us! We've made giving simple for you by curating a gift box full of goodies that complement each other and will make your recipient feel special, so no need to create extra work for yourself. However, if you do have a burning desire for a particular item to be included or a completely custom box, then get in touch and we will do our best to help you out! 

Q: Are the contents of Whimsy & Wilbur gift boxes always the same and as written on the store pages? From time to time, the contents of the gift boxes may vary from the pictures or description on the store pages. But worry not! The items will be similar to the original and always hand-picked to ensure top quality. If this is the case, we usually put a little update on our Instagram

Q: Can I write a message to my recipient? Absolutely! But none of this typed nonsense - you wouldn't type a birthday card would you?! We will hand-write your message in our neatest handwriting on a mini card and then place it in an envelope with your recipients name on the front. Just enter your chosen words in the ordering process. 

Q: What delivery options do you offer? A fair few, so read carefully!

  1.  Local Delivery - we hand deliver gift boxes to the following places surrounding Beaconsfield, South Buckinghamshire. This includes Penn & Tylers Green, Hazlemere, Gerrards Cross, Amersham, Chalfont St Giles, Chalfont St Peter, Farnham Common, Bourne End and all the pretty villages in between. If you would like to double check that the delivery address qualifies for local delivery, either send us an email on hello@whimsyandwilbur, or tweet/IG us @whimsyandwilbur. If the order is placed before 3pm on a working day, we guarantee local delivery the next working day. Local delivery costs £2.50. 
  2. Standard Delivery - the majority of our Standard deliveries are done through Royal Mail but we may occasionally use myHermes. Standard delivery takes 2-3 working days and costs £3.99.
  3. Next Day Delivery - We use Royal Mail 1st Class for our next day delivery option. Orders must be placed before 2pm on a working day to take advantage of Next Day Delivery. Orders placed after 2pm on a Friday will be dispatched on Monday. Orders placed after 2pm on a working day will be dispatched the next day. Next day delivery costs £6.55.
  4. International Delivery - we can of course deliver to your friends living outside the UK. We deal with each international delivery individually, so contact us for a delivery quote before ordering.

Q: Are the edible goodies suitable for everyone? Some of our chocolate products contain nuts, however we are happy to remove the products containing nuts and replace with a nut-friendly option. Please always follow the nutritional information on the back of each packet though. Contact us if you need us to take dietary requirements into consideration. 

Q: I have a business. How can you help me? Quite simply, in any way you would like us to! We work with each business individually, so send an email to hello@whimsyandwilbur.com to get started. We can supply business owners with employee birthday, new baby, engagement and of course Christmas presents. Our gift boxes are also very popular as incentive gifts and prizes or as a thank you gift to business associates. Please allow 2-4 weeks for the custom business gift box process. 

Q: What is your return and cancellation policy? All sales are final at W&W. Please check out our policies on the T&C page here

Q: I want to talk to you! How can I do this? Ah, that's nice. We'd like to talk to you too! The easiest way is on Facebook, Twitter and Instagram (both @whimsyandwilbur).  If you would like to have more in depth chat, then send us an email at hello@whimsyandwilbur.com.